Best Source for Laptop Batteries & Laptop AC Adapters

Shipping & Returns

Payment and Shipping

We accept payment through the systems of PayPal. PayPal supports Mastercard, Visa, Discover, American Express and eCheck.

The total price of any order will only include the applicable sales taxes. All other taxes that may apply are the sole responsibility of and to be paid by the customer.

Shopping with us is safe and secure. None of our customers have ever reported fraudulent use of their credit cards as a result of shopping with us. You can be assured that the information you give us is confidential. We do not sell, rent or share information of our customers with other parties.

Delivery Service

Local pickup is not available.

In Canada

Delivery Methods

Delivery and Service Charges

Delivery Days

Canada Post
Canada Post

Free

7 - 17 Working Days

We aim to deliver goods to customers as soon as possible. In stock items will usually be dispatched next working day once we have processed the order. If the item is non-stock or out-of-stock, we will always contact customers with the option of an alterative item or to cancel the order.

We can't guarantee delivery time. Standard delivery can be at anytime of the day. If you are usually out at work, then we would suggest you having the goods delivered to your work address.

Working days do not include Saturdays, Sundays or statutory holidays. So, if we dispatch an item on Friday, the first working day for delivery service would be next Monday the earliest.

Undelivered Items

Should postal address be provided with incorrect or inadequate information resulting in non-delivery, customers will be charged the additional postal charges so incurred.

We would make every effort to contact customers requesting them to contact their local depot to re-arrange delivery. Usually, a card is put through customer ' s door for them to contact the depot.

However, if customer does not respond to any of these requests, then the goods will be returned to us. Returning goods to us and re-dispatching goods to customer would incur additional delivery charges. Customers would be required to bear the additional costs so incurred.

Warranty and Return Policy

We warrant that the products sold on our website, other than explicitly stated, are 100% brand new and free from defects in material and workmanship. Our detailed warrant policy is as follows:

  1. The adapters, batteries and chargers have a warranty of 1-Year. Other electronic parts which include motherboards, keyboards, cpu fans and screen, etc, have a warranty of 3 months. However, inkjet cartridges, toner cartridges and cables, etc. are not covered as they are consumables. Replacement items, if issued, do not restart or in any way extend the warranty period.

  2. All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request through order@socanpower.ca. Items returned without RMA# will delay the process or be ignored.
  3. In returning items to us, C.O.D. on shipments will not be accepted.

  4. If you are not satisfied with our product(s), please contact us through order@socanpower.ca to obtain a RMA Number within fifteen (30) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. No restocking fee to charged.

  5. Returns due to our error:

    5.1 If products are returned to us within 30 days from the purchase day, we will bear all the shipping charges for exchange; and if justified, refund will be made in full. However, products so returned must be 100% complete. The return shipping fee will only cover up to CA $15.00.

    5.2 After thirty (30) days and up to ninety (90) days of purchase, we will refund (excluding shipping and handling charges) or replace any defective product(s). Customers are responsible for paying the return shipping charges and we bear the re-sending charges.

    5.3 After ninety (90) days and up to one (1) year of purchase, refund request will not be accepted unless a replacement is not available. Customers are responsible for paying all the shipping charges (including the return and resending ones).

    5.4 Replacement products or refund will be arranged for all faulty products returned, subject to technical test results that justify Customers' complaint. 


  6. Please ensure that returned items are the ones that you purchased from us. We are not responsible for any items sent to us that are not our product.

Return Merchandise Authorization (RMA) Procedures

  1. Obtain a Return Merchandise Authorization (RMA) number: All returns must have a RMA for processing. Please e-mail us at order@socanpower.ca to obtain approval as well as the RMA. RMA are only valid for thirty (30) days (postmarked by or carrier posted by the 30th day).

  2. Include RMA on the outside of the package: It should be clearly displayed on the return-shipping label of the package. Packages without a RMA will not be accepted.

  3. Shipped within thirty (30) days: Products must be returned within thirty (30) days after the issuance of the RMA. Packages received after the 30th day will not be accepted and will be returned to the customer.

  4. Repack in original packaging: Enclosed everything originally received, including all manuals and related materials. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Products must be returned 100% complete, including all components, original boxes and packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer.

  5. It is the responsibility of the customer to pay for the return freight, and to take reasonable care to protect against damages in freight, if they want to return the product for any reason.

    Please email us, do not ship anything back to us without getting a RMA number first. It may delay you getting a replacement or refund if we just receive products back without prior knowledge.

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